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Privacy Policy

Effective Date: 28 / 12 / 2024
 

UrbanEase (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when you use our website, services, or interact with us in any way.
 

1. Information We Collect

We may collect the following types of information:
 

a. Personal Information:

Information that identifies you as an individual, including:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Payment details
     

b. Non-Personal Information:

Data that does not directly identify you, such as:

  • Browser type

  • Device information

  • Usage data (e.g., pages visited, time spent on our website)
     

c. Information You Provide Voluntarily:

  • When you create an account or subscribe to our services

  • When you fill out forms or surveys

  • When you contact us via email, chat, or phone
     

2. How We Use Your Information

We use the collected information to:

  • Provide, personalize, and improve our services

  • Process transactions and send related communications

  • Respond to inquiries and provide customer support

  • Send promotional offers, newsletters, or updates (with your consent)

  • Enhance security and prevent fraud

  • Comply with legal obligations
     

3. Sharing of Information

We do not sell your personal information. However, we may share your information in the following scenarios:

a. With Trusted Partners:

  • Third-party vendors and service providers that assist in delivering our services (e.g., payment processors, delivery services, or IT support).

b. For Legal Reasons:

  • When required by law, legal process, or to protect the rights, safety, or property of UrbanEase, its users, or others.

c. With Your Consent:

  • When you explicitly agree to share your information.
     

4. Cookies and Tracking Technologies
 

We use cookies and similar technologies to:

  • Enhance user experience

  • Analyze site traffic

  • Serve targeted advertisements
     

You can manage or disable cookies through your browser settings, but this may affect the functionality of our website.
 

5. Data Security

We implement robust security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

6. Payment Data:
We may collect data necessary to process your payment if you make purchases. All payment data is stored by Square. You may find their privacy notice link(s) here: https://squareup.com/us/en/legal/general/privacy
 

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies separately.

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8. Children’s Privacy

UrbanEase services are not directed to children under the age of 18, and we do not knowingly collect personal information from children.
 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting. We encourage you to review this policy periodically.
 

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

UrbanEase Support Team Email: contac@urbnease.com

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